Why Safety and Support Matter in NDIS Services
NDIS participants and their families need to know:
Who to contact in an emergency
Where to seek mental health or crisis support
How to raise concerns or complaints safely
That their provider follows NDIS Quality and Safeguards
We believe that providing important contact information is a vital part of ethical and transparent care.
Our NDIS Support Services
Supported Independent Living (SIL)
We provide 24/7 Supported Independent Living (SIL) supports in safe and comfortable environments, focusing on:
Daily living skill development
Community participation
Independence and choice
Ongoing safety and wellbeing
Community Nursing Care
Our Community Nursing Care is delivered by qualified Registered and Enrolled Nurses, including:
Wound and complex wound care
Medication administration
Continence support
Chronic condition monitoring
Assist Personal Activities
We provide respectful daily personal support, including:
Showering and personal hygiene
Dressing and mobility assistance
Mealtime support
Transfers and daily routines
High Intensity Daily Personal Activities
For participants with complex needs, we provide High Intensity Daily Personal Activities, including:
Bowel care
Tracheostomy care
Enteral feeding
Catheter and ventilator support
Subcutaneous injections
All supports are delivered in line with NDIS Practice Standards and clinical governance requirements.
Important Contact Numbers for NDIS Participants and Carer
Keeping these numbers accessible can help participants, families, and support workers respond quickly and safely when support is needed.
🚨 Emergency & Crisis Support
Emergency Services (Police, Fire, Ambulance): 000
Call immediately if there is danger to life or serious injury.
Lifeline – 13 11 14 (24/7)
Crisis support for emotional distress or overwhelming situations.
Suicide Call Back Service – 1300 659 467
Free counselling via phone and online chat.
Beyond Blue – 1300 22 4636
Mental health and wellbeing support.
🏥 Health & Medical Advice
Healthdirect Australia – 1800 022 222 (24/7)
Free health advice from registered nurses.
Poisons Information – 13 11 26
For medication, chemical, or poisoning advice.
♿ NDIS & Disability Support
National Disability Insurance Agency (NDIA) – 1800 800 110
NDIS plans, payments, and general enquiries.
NDIS Quality and Safeguards Commission – 1800 035 544
For concerns or complaints about NDIS services or worker conduct.
🧏 Accessibility & Communication
National Relay Service – 133 677
For people who are deaf, hard of hearing, or speech-impaired.
Translating and Interpreting Service – 131 450
Free interpreting support for non-English speakers.
Your NDIS Provider – Intense Support Care
If you have questions about your supports, schedules, or safety concerns, contact us directly:
Intense Support Care Pty Ltd
📞 1300 161 403
📧 info@intensesupportcare.com.au
We work closely with participants, families, support coordinators, and plan managers to ensure clear communication and safe service delivery.
