Some NDIS participants have complex health or personal care needs that require more than everyday support. High intensity supports are designed for these situations, where skilled and well-trained staff are essential to keep participants safe and comfortable.
What are high intensity supports?
High intensity supports are for participants who need specialised help with complex daily tasks. These can include things like complex bowel care, feeding support, catheter care, managing certain medications and other tasks that carry a higher level of risk. Support workers doing these tasks need specific training so they can carry them out safely.
Why skilled support matters
- Safety: Complex needs must be managed correctly every time.
- Comfort and dignity: Participants should feel respected and at ease.
- Confidence at home: Skilled support helps participants and families feel secure.
- Better outcomes: Consistent, well-informed care supports health and independence.
What to look for in a provider
- Support workers who have completed training for the specific supports you need
- Clear processes for checking worker skills and keeping training up to date
- A plan written around your individual needs, preferences and routines
- Consistent staff who understand you and your care
- Good communication with you, your family and your health professionals
Questions to ask a provider
- How are your support workers trained for my specific needs?
- Who checks their skills, and how often?
- What happens if my regular worker is unavailable?
- How do you work with my health professionals and family?
- How do you respond to changes in my needs?
How Intense Support Care can help
Intense Support Care delivers high intensity supports alongside community nursing and clinical supports, with a strong focus on safety, dignity and participant outcomes. We work with participants, families and support coordinators across Melbourne, Geelong, Ballarat, Melton and surrounding areas.
To talk about your needs, visit intensesupportcare.com.au or contact our team today.
